Faq

Frequently Asked Questions
Q:
Are your medications safe and genuine?
A:

Yes. All our products are sourced from GMP-certified manufacturers and come with quality control certificates. Generics are chemically equivalent to brand-name drugs and produce the same therapeutic effects. We predominantly sell generic drugs but also a select number of brand-name medication.

Q:
Are generic medications as effective as brand-name ones?
A:

Yes. Generic drugs are of the same quality as brand-name versions. They contain identical active ingredients, the same dosage, and have the same rate of absorption in the body — even if they look slightly different in shape or color. Generic drugs are produced after the original patent expires. They contain the same active ingredients as the brand-name version and are chemically identical. Generics are manufactured by certified companies (not the original brand manufacturer).

Q:
Why are your prices up to 80% lower?
A:

We work directly with manufacturers, have lower overhead costs than traditional pharmacies, and pass the savings on to you. We specialize in high-quality generics. Brand-name drugs carry high costs for research, development, and marketing. Generic manufacturers avoid these expenses and only need to purchase the chemical formula. This allows us to offer the same high-quality medications at much lower prices.

Q:
How long does shipping take?
A:

EMS (Express): 5–9 days with tracking

Standard Airmail: 14–21 days (no tracking)

Processing time is 1–2 business days. Large orders may be split.

Q:
Do you ship internationally?
A:

Yes, we ship discreetly to most countries worldwide. However, we do not ship to certain restricted regions. Please check with our Customer Service before ordering to confirm delivery options for your location.

Q:
Is my package discreet?
A:

Yes. We take your privacy seriously. All orders are shipped in plain, discreet packaging with no indication of the contents, sender, or pharmacy name.

Q:
What payment methods do you accept?
A:

We accept credit & debit cards (Visa, Mastercard, AMEX, Discover) and cryptocurrencies (Bitcoin and Ethereum). Crypto payments qualify for a 10% discount.

Q:
Is my personal and payment information secure?
A:

Yes. We use industry-standard SSL encryption for all transactions. We do not store sensitive payment details and comply with data protection standards.

Q:
How do I track my order?
A:

Log into your account in the Member Area, enter your Order ID and email. EMS orders include tracking; Standard Airmail does not.

Q:
What if my order is lost, damaged, or missing items?
A:

Contact our support team right away. We will reship the missing or damaged items or issue a refund. Please see our Delivery Guarantee for full details.

Q:
What is your refund and return policy?
A:

Unopened & unused products can be returned within 30 days. We offer free reshipment for damaged or incomplete orders. Opened medications are generally non-returnable except under the Delivery Guarantee.

Q:
Can I cancel my order?
A:

Yes, within 24 hours of ordering if it has not yet shipped. Contact support immediately.

Q:
How long have you been in business?
A:

We have been operating successfully since 2009 and have served hundreds of thousands of satisfied customers worldwide.

Q:
Is it legal to buy medications from your pharmacy?
A:

It is legal in many jurisdictions to purchase medications for personal use from licensed international pharmacies. You are responsible for complying with your local laws, customs regulations, and import rules.

Q:
Do you require a prescription before purchasing on your site?
A:

No, we do not require a prescription. However, we strongly recommend consulting your doctor before ordering any medication.

Q:
How can I contact customer support?
A:

Our team is available 24/7 via Live Chat, support tickets, email, and phone. We respond quickly to all inquiries.

Q:
Can my order be delayed at customs?
A:

It is possible. In such cases, you may need to collect the parcel and allow inspection. If you face any issues, please contact us and we will assist you. Generally, you are responsible for any customs fees, taxes, or duties in your country.

Q:
Is there a difference between 50mg and 100mg ED tabs? What should be my starting dosage?
A:

We recommend starting with 25mg (you can easily split pills to save money). Never start with a higher dose — gradually increase until you find what works best for you. Standard doses are typically 25mg for Viagra and 20mg for Cialis and Levitra. Always consult your doctor for personalized advice.

Q:
Do you provide medical advice?
A:

No. We are not a substitute for professional medical care. Always consult your doctor or pharmacist before starting or changing any medication.

Q:
Why have I not received my order yet?
A:

If you selected EMS, you can track your order using the tracking number. Standard Airmail may take up to 30 days. If your order does not arrive within the expected time, contact your local post office. If it is still missing, we will reship it free of charge.

Q:
Can I get a discount from my order?
A:

Yes, crypto payments qualify for a 10% discount. Additionally, all re-orders qualify for an automatic 10% discount.

Q:
Do you have the money back guarantee?
A:

Yes. In case of non-delivery, we guarantee a full refund or free reshipment.

Q:
When will my credit card be charged?
A:

Your card is charged as soon as you submit the order and payment is authorized. Your order is then immediately approved and processed.

Q:
What if I did not find an answer to my question here?
A:

Please contact our customer support team anytime. We are available 24/7 and will respond to your questions promptly.